Frequently Asked Questions
1. How do I make an appointment?
All appointments require a non-refundable $50 deposit, which will be fully applied to the cost of your service. We offer you flexible options for making your deposit, and you may do so via CashApp, Venmo, PayPal or by credit card.
Once we receive your deposit, we will provide an email confirmation of your appointment.
2.Where are you located?
Our address is 26 Audrey Lane, Oxon Hill, MD. We are located in Eastover Shopping Center (two doors from the Giant), a few minutes away from Tanger Outlets and the National Harbor.
3. What are your operating hours?
We are open Tuesday - Friday 9am to 7pm; Saturday 8am - 7pm.
We are closed on Sundays and Mondays.
We are closed on the following days: New Year’s Day, Easter Sunday, Thanksgiving, and Christmas.
4. How early can I book an appointment?
We recommend that you make your appointment and deposit as soon as possible in order to secure the most convenient times.
5. Do you accept walk-ins?
While we accept walk-ins, to the extent we have availability, clients with appointments will be serviced first. We encourage you to make an appointment or call before coming to gauge the estimated waiting period for walk-ins.
6. Can I place a booking over the phone?
Yes. However, you will be required to make the $50 deposit online in order to secure your appointment.
7. I work Mondays through Fridays, can I schedule before- or an after-hour services?
We may be able to accommodate certain early morning or late evening services. Let us know your needs so we can properly advise.
8. How do I get ready for an appointment?
For hairstyles that require extensions (braids, twists, crochets), we offer take-down and shampoo services for an additional fee. If you plan to prep your hair at home, please ensure that your hair is properly washed, detangled and dried. If your hair is not washed or fully dried, there will be an additional fee of $30 added to the service cost to cover the shampoo and blowdry service.
9. How do I cancel an appointment?
Appointments can be cancelled within 48 hours of the scheduled time, and your deposit will be applied to your new appointment. In all other cases, you will forfeit the non-refundable $50 deposit.
10. What happens if I'm late for my appointment?
If you arrive to your appointment more than 30 minutes late, we reserve the right to reschedule your appointment. If you do not reschedule within five (5) days of the original appointment, you will lose the $50 deposit.
11. How long do I have before I can cancel or reschedule?
You may cancel within 48 hours of your scheduled appointment. Please note that the $50 deposit will be forfeited if you cancel your appointment with less than a 48-hour notice.
12. Are children allowed in the building?
Yes, while we do understand many circumstances, children are allowed as long as the parent takes into consideration the experience of relaxation for not only them but for other customers as well.
13. Do you service children?
We service children over the age of 7.
14. Should I come with extensions?
We provide the extensions required for most of our services. Where we do not provide the extensions, we have so indicated on the "Services Page".
15. Should I trim my hair before a braided style?
You could but it is not recommended because the hair will spike out of your braid and will result in the stylist may having to trim the ends to suit the braid for a neater look.
16. Do you charge extra for adding color in braids?
17. Should I get box braids if my hair is breaking or shedding?
Absolutely not. The first thing to consider is if your hair is eligible to handle it or not. If your hair is shedding or breaking off , we do not recommend getting them
18. How long does it take to complete braids, weaves and locs?
Because haircare is an art and not a science, it is difficult to provide exact times. Service times vary based on the desired style and length and thickness of your natural hair. If you have time constraints, let us know when making your appointment so we may properly advise you.
19. Do you provide on-site services?
Yes, we provide certain on-site services. Let us know your needs so we can properly advise.
20. How long do cornrows, braids and twists last?
It depends on whether you have added extensions or not as well as how you maintain the style after you leave the salon. Styles without extensions can usually last two to four weeks. Styles with extensions will last up to two months -- we do not recommend that you keep them much longer than this!
21. Can I wash my hair with braids?
Not within the first two weeks, but afterwards it will be safe to wash your braids or you can use an alternative dry shampoo from your local beauty supply store.
22. Should I shampoo regularly if I have braids or twists with extensions in my hair?
We recommend limiting the number of times you shampoo your braids or twist. You may wish to consider using a dry shampoo or cleaning with a washcloth and diluted shampoo between your regular shampooing.
23. What happens if I keep my braids in too long?
If you keep your braids in for too long, your natural hair (new growth) will start to lock on its own.
24. Do you provide a braid removal or take down service?
Yes, the timing and pricing will vary based on the fullness and length of your hair. You can find the service option provided under "removal & shampoo".